Shipping policy

1. Order Processing

• Processing Time: Orders are processed within [X–X business days] after payment is received, excluding weekends and holidays.
• Order Cutoff: Orders placed after [Time, Time Zone] will be processed the next business day
  

1. Order Tracking

• You will receive a shipping confirmation email with tracking once your order ships.
• Tracking updates may take 24–48 hours to appear.

      3 Customs, Duties

• Buyers are responsible for any customs and import taxes, duties, or fees that may apply upon arrival. We are not responsible for delays due to customs.

      4  Address Accuracy & Changes

• Please verify your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
• Address Changes: Contact us at [support email] within [X hours] of placing your order. Once an order is processed/shipped, we cannot modify the address.

      5 Delivery Issues, Lost or Stolen Packages

• Marked as Delivered but Not Received: Please check with household members, neighbors, your building/office, and your local carrier. If not found, contact us within [X days] of the delivery date at [support email].
• Lost in Transit: If tracking has no movement for [X business days domestic / X business days international], contact us. We’ll open an inquiry with the carrier and assist with a replacement or refund subject to investigation.
• Stolen Packages: We are not responsible for theft after delivery confirmation. Consider selecting a shipping option requiring a signature or ship to a secure location.

       6 Shipping Delays

• Carriers may experience delays during peak periods, weather events, or customs inspections. These are outside our control. Thank you for your patience.

       7 Split Shipments

• • Your order may ship in multiple packages to speed delivery or due to inventory at different locations. You’ll receive separate tracking numbers when applicable.

      8 Restricted or Oversized Items

• Certain items (e.g., hazardous materials, oversized/overweight products) may have limited shipping options or additional fees. Any restrictions will be noted on the product page.

      9 Verification & Fraud Prevention

• For your security, we may request additional verification if billing and shipping details do not match or if the order is flagged by our system. Order processing may be delayed until verification is complete.

      10 Holiday & Peak Season

• During holidays or sales events, processing and delivery times may be extended by [X–X business days]